Now is an exciting time to join our team here at Coastal Credit, LLC!



Coastal Credit is a National Sub-Prime Auto Lender with 30 years of success in the Automotive Marketplace. We are currently looking for a Collector to join our team here at our headquarters in Indy.



This position makes inbound/outbound calls on delinquent accounts each day and is responsible for the delinquency and charge off of an assigned group of accounts. He/She needs to help solve customer issues related to reasons for not paying while always striving to keep customers away from repossession.



Responsibilities

  • Manage collections on a portfolio of sub-prime auto finance receivables
  • Make outbound calls to customers to obtain payment on past due payments
  • Take inbound calls from customers related to taking/scheduling payments, updating customer information, and other customer service inquiries
  • Ensure delinquency and charge-off goals are obtained
  • Proactively monitor accounts and address a variety of issues
  • Provide customer service to our dealers and customers
  • Other duties as assigned

Qualifications

  • Previous collections experience required; auto collections preferred
  • Knowledge of State and Federal Collection laws
  • Proficient in bankruptcy, repossession and legal collection procedures



Required Skills/Competencies

  • Communication (Written/Verbal)
  • Composure/Patience
  • Conflict Management
  • Customer Focus
  • Interpersonal Savvy/ Peer Relationships
  • Multi-tasking
  • Priority Setting
  • Problem Solving
  • Timely Decision Making
  • Time Management

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